Effective: April 21, 2018
This policy explains what information we collect when you use Cloister’s sites, services, mobile applications, products, and content (“Services”). It also has information about how we store, use, transfer, and delete that information. Our aim is not just to comply with privacy law. It’s to earn your trust.
Information We Collect & How We Use It
Cloister doesn’t make money from ads. So we don’t collect data in order to advertise to you. The tracking we do at Cloister is to make our product work as well as possible.
In order to give you the best possible experience using Cloister, we collect information from your interactions with our network. Some of this information, you actively tell us (such as your email address, which we use to track your account or communicate with you). Other information, we collect based on actions you take while using Cloister, such as what pages you access and your interactions with our product features (like highlights, follows, and applause). This information includes records of those interactions, your Internet Protocol address, information about your device (such as device or browser type), and referral information.
We use this information to:
- provide, test, improve, promote and personalize Cloister Services
- fight spam and other forms of abuse
- generate aggregate, non-identifying information about how people use Cloister Services
When you create your Cloister account, and authenticate with a third-party service (like Twitter, Facebook or Google) we may collect, store, and periodically update information associated with that third-party account, such as your lists of friends or followers. We will never publish through your third-party account without your permission.
Cloister won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization, or pseudonomization; (4) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (5) when we have a good faith belief that doing so will help prevent imminent harm to someone.
If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
Cloister uses third-party vendors and hosting partners, such as Amazon, for hardware, software, networking, storage, and related technology we need to run Cloister. By using Cloister Services, you authorize Cloister to transfer, store, and use your information in the United States and any other country where we operate.
Tracking & Cookies
We use browser cookies and similar technologies to recognize you when you return to our Services. We use them in various ways, for example to log you in, remember your preferences (such as default language), evaluate email effectiveness, allow our paywall and meter to function, and personalize content and other information.
Cloister doesn’t track you across the Internet. We track only your interactions within the Cloister network (which encompasses Cloister.com and custom domains hosted by Cloister).
Cloister complies with the “Do Not Track” (“DNT”) standard recommended by the World Wide Web Consortium. For logged-out users browsing with DNT enabled, Cloister’s analytics will not receive data about you, but we will do some first-party tracking in order to customize content and provide data to third-party service providers that enable Cloister Services to work. When you use Cloister while logged-in to your account, we cannot comply with DNT.
Modifying or Deleting Your Personal Information
If you have a Cloister account, you can access, modify or export your personal information, or delete your account by emailing firstname.lastname@example.org.
To protect information from accidental or malicious destruction, we may maintain residual copies for a brief time period. But, if you delete your account, your information and content will be unrecoverable after that time.
We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account.
Email from Cloister
Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account). But, you can opt out of non-administrative emails such as digests, newsletters, and activity notifications through your account’s Settings page
When your interact with an email sent from Cloister (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction. We won’t email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.
Changes to this Policy
Cloister may periodically update this Policy. We’ll notify you about significant changes to it.
We welcome feedback about this policy at email@example.com.